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Terms of Service

Effective date:

Service provider: 2698438 Alberta Ltd.

These Terms of Service cover BractHQ, cattle operations software at bracthq.youngwind.ca (the Services). Subscriber means the business or operation that subscribes to the Services. Using the Services means accepting these Terms. If you use an account for a subscriber, you must have its permission. Visiting the website alone does not order a subscription or authorize a payment.

Your subscription agreement describes your selected services, prices and payment terms. Any separately agreed written terms prevail where they conflict with these Terms. Website descriptions and demonstrations do not add development promises or replace your agreement.

BractHQ supports cattle operations, including customer-owned cattle, custom feeding, custom calving and custom grazing. The subscriber is responsible for its users, their authority, and the accuracy and lawfulness of its records. Give each person appropriate access, keep account information accurate, protect credentials and promptly report suspected misuse. Remove access when a person leaves or changes duties. Do not share credentials or access another operation's records.

If your records include information about your own customers or clients, you are responsible for having authority to collect and provide it, explaining its use, and meeting your privacy responsibilities. BractHQ processes that information on your behalf to provide the Services. We may verify identity and authority before changing access or releasing records.

Use the Services lawfully and within your permissions. Do not upload unlawful material or information you have no right to use; infringe intellectual property, privacy or confidentiality rights; send spam, harass people or misrepresent your identity; introduce harmful code, interfere with service or bypass security controls; or obtain another person's credentials or another operation's data without authority.

Report suspected security problems rather than exploiting them. You remain responsible for your business decisions and the materials you supply.

You own your business records, trademarks and materials. BractHQ's provider owns its platform, code, reusable tools, methods, templates and general improvements. You may use your selected services during their term; access does not transfer ownership of the platform.

You give us permission to host, store, copy, display and process your materials as needed to provide the Services, protect them and fulfil lawful retention duties. This does not transfer ownership or allow unrelated use of confidential information. You must have permission to provide those materials. Public use of your names, logos, testimonials, screenshots or identifiable results requires specific prior written permission.

Your subscription agreement sets prices, billing dates and payment terms. Prices are in Canadian dollars. The seller is not currently registered for GST, so no GST is charged; if it registers, applicable taxes will be shown on invoices from then on. Card payments use Stripe; e-transfer payments are directed to pay@bracthq.youngwind.ca. These Terms do not authorize extra charges or automatic debits beyond your agreed payment arrangements.

BractHQ does not offer free trials; a shared demonstration is available instead. Subscriptions do not include hardware or on-site setup.

Request support at jamie@bracthq.youngwind.ca. We give a first response by the same time next business day after receipt. For example, a request received Friday at 4:00 p.m. is answered by Monday at 4:00 p.m., unless Monday is an Alberta statutory holiday. A request outside a business day is treated as received at the start of the next business day. Business days are Monday to Friday, excluding Alberta statutory holidays; Mountain Time applies.

The first response acknowledges your request and gives a next step or answer; it is not a resolution deadline. There is no uptime guarantee, availability, service-credit or recovery-time guarantee unless expressly agreed in writing. Maintenance and provider failures may interrupt access. We take reasonable steps within our control when third-party providers fail. Separate third-party terms may apply; website links do not endorse outside content.

We reasonably protect confidential information, with limited sharing under suitable duties or as legally required. Personal information is addressed in our Privacy Policy. You remain responsible for your own clients' privacy notices and collection responsibilities. Suspension and termination follow your subscription agreement; fraud, unlawful use or material security risk may require proportionate restriction.

Subject to identity and authority checks, you can export your business data before leaving. After export, a retention period applies as specified in your agreement or the notice provided to you, then the account is deactivated and anonymised. We do not hard-delete customer or cattle operations records. No single cancellation-retention duration is promised by these Terms; the period must be specified before this process is carried out.

Business, agreement and financial records are retained during service and for at least seven years after termination or final payment, whichever is later, subject to law and legal holds. Retention and anonymisation must preserve those duties. Data export does not include BractHQ code, shared tools, templates or product assets. Contact us to arrange your export and confirm the applicable retention period before closing your account.

We provide agreed services with reasonable skill and care. Website information is general, not legal, tax or other professional advice. Software and backups do not promise uninterrupted access, zero data loss or guaranteed recovery. These limitations do not excuse agreed services or mandatory duties. Your written subscription agreement governs any separately agreed liability limits; no mandatory legal rights are waived.

For visitors without a written subscription agreement, the limit on our total liability for website use is CAD 100, excluding liability that cannot legally be limited. Indirect, consequential, special or punitive damages, and lost profits, revenue or data, are excluded only where lawful. No mandatory legal rights are waived.

For a third-party claim caused by your unlawful content or use, you will reasonably cooperate in the defence and reimburse direct losses to the extent you are responsible, within any agreed liability limits. No unilateral settlement may impose obligations on the other party without consent.

We identify the effective date of published changes and give reasonable notice of material changes. Changes do not retroactively amend separately agreed written subscription terms. Alberta and applicable Canadian federal law govern, with exclusive jurisdiction in the courts of Alberta. Questions about these Terms: jamie@bracthq.youngwind.ca.